Need Urgent Support?
Call Sherweb: 1 (888) 567-6610
Your support partner for Urgent and Moderate Issues:
- Email Services
- One Drive
Email Support for Moderate and Low Issues
For assistance with requesting the proper level of support please use our Service Inquiry form on the right.
Here are your expected service agreement levels:
- Urgent (complete loss of business-critical functionality) i.e. Domain Name Expired
- Moderate (partial impact on business operations) i.e. one email account not working
- Low (non-critical functionality issue) i.e. update billing information
Our Response Time Goals:
- Urgent (same business day response)
- Moderate (24 hr response)
- Low (24-48 hr response)