Description
MONTHLY SUPPORT CONTRACT – includes remote network assistance for 30-60 minute issue diagnosis and resolution (up to 3 per mo) as well as onsite device replacement in the case of hardware failure / other items included: WiFi modifications, vlan reconfiguration, device updates, remote reboots – includes all remote DEWD services (domain/email/website/dns) as well as on-site email setup assistance with new devices / included: password changes, basic troubleshooting, license modifications, DNS record issues, website availability, domain registration issues, etc. (3 per month) – virus mitigation **does not include on-site assistance for items other than previously mentioned although major on-site issue resolution (or remote beyond the 1st hour) will be billed at a discounted hourly rate of $25 less an hour ($100) / you will be notified before any billable time is accrued / excluded items include website design modifications and most on-site visits other than previously mentioned