Contact Support 

For assistance with requesting the proper level of support please use our Support Inquiry form on the right.

Need Urgent Product Support?

Contact our Partner – Sherweb: 1 (888) 567-6610

• Email Services / 365 Products
• One Drive
• BitDefender

Here are your expected service agreement levels:

• Urgent (complete loss of business-critical functionality) 
• Moderate (partial impact on business operations) 
• Low (non-critical functionality issue)

Our Response Time Goals:

• Urgent (same business day response)
• Moderate (24 hr response)
• Low (24-48 hr response)